Support
Need help with Reduction, or found something wrong? Write to admin@recipereduction.com. In the app, Settings › Send feedback fills in your app version for you.
How many recipes are free?
Your first three, however you add them: a link, pasted text, a photo, a page from the app’s browser or another app’s Share button, or a suggested recipe. A recipe tried on the website before you sign up counts as one of the three. After that, a subscription adds as many as you like: US$1.99 a month or US$19.99 a year in the app. Removing a recipe does not give a free one back.
A recipe site won’t work with a link
Some sites refuse to let our server read them. In the app, open the page in the Browse tab and tap “Extract this page”. On an iPhone you can also open it in Safari and share it to Reduction from the Share button. You can also paste the recipe’s text, or take a photo of it.
Something in a recipe came out wrong
Reading a recipe is automatic and can make mistakes, so check amounts, temperatures and times before you rely on them. You can fix a step, rename an ingredient or reorder the cards yourself, and see the recipe’s original wording beside it.
Cancelling a subscription
A subscription bought in the app is managed by the store that sold it. On an iPhone, open Settings, tap your name, then Subscriptions. On an Android phone, open the Google Play Store, tap your profile picture, then Payments & subscriptions, then Subscriptions. Deleting the app does not cancel it. A subscription bought on the website can be managed from Settings on the website.
Restoring a purchase on a new phone
Sign in with the same Apple or Google account you used before; your recipes and subscription come with it. If the app still asks you to subscribe, tap “Restore purchases” beside the subscription options.
Deleting your account
You can delete your Recipe Reduction account, and everything stored with it, yourself at any time. You do not need the app to do it.
- In the app: open Settings, tap Account, then “Delete account”.
- Without the app: sign in at recipereduction.com with the same Google or Apple account, open Settings and tap “Delete account”.
- If you cannot sign in: write to admin@recipereduction.com from the email address on the account and ask us to delete it. We reply within three business days.
Deletion happens straight away and cannot be undone. It removes your account, your recipes and your notes on them, your recipe books, your cooking progress, your notification tokens and our records of your subscription. A few things are not linked to you and stay: anonymous crash reports (deleted after 90 days), our anonymous cache of recipes read from web pages, and daily totals that count no one in particular. If we ever gave your account free access by hand, our record of that change is kept so that our accounts add up; it holds the account’s identifier and what was changed, and nothing else about you.
Deleting your account cancels a website subscription straight away, and a Google Play subscription too, so that it does not renew; if Google cannot be reached, the app tells you to cancel it in Google Play yourself. An App Store subscription can only be cancelled by you, as above. The Privacy Policy lists exactly what is removed.